About Us

Lorraine Lindbuchler
-Owner, Paramount Independent Living Aids

            Lorraine started Paramount Independent Living Aids in the middle of 2002, and a few years later finds herself managing a thriving business with a rock solid foundation. Pri=or to her venture she worked in an industry that specialized in motorized chairs.  By choosing to fly solo, she was able to add stairlifts, vehicle lifts, handicapped-accessible ramps and many other items for people in need of independent mobility. 

            Lorraine’s customer service approach is no less than extraordinary given the context of her typical day.  Apart from working with insurance companies and processing necessary paperwork, you will most likely find Lorraine on the road working directly with her customers.  She travels to homes to measure for stairlifts, vehicle lifts and ramps, offering suggestions that are tailored for each case.  When a customer is in need of a motorized chair, she first interviews them to select the model most appropriate for their needs.  She then personally brings the chair or scooter model and the patient to an insurance evaluation at facilities such as the Reading Hospital, Good Shepherd Wheelchair Clinic of Allentown, or Health South in Flying Hills.  She provides both the transportation and personal guidance for her customer throughout the evaluation process. Once a physical therapist confirms the need and safety of the customer with the selected model, she then continues the process of getting that model to the customer as quickly as possible, managing every step.  Through her experience, Lorraine customizes the models for specific requirements such as a gel seat or other attachments necessary for the comfort of her customers.  Lorraine’s Service Technician works on customizing products, home installation, and unit repair.  Service work such as this is done in a large custom facility built adjacent to her residence.

            Throughout the sale and installation process, Lorraine is focused on servicing her customers 150%.  She demands this level of perfection from herself, and each quarter, sends out Customer Satisfaction Surveys to a randomly selected list of 30-40 recent customers.  From a 10-question list, she receives near perfect scores, and uses this method of feedback to ensure that customer service never diminishes as her business continues to expand. 

            Future goals for Lorraine range from maintaining the level of personal service that she demands for her customers as well as streamlining business operations.  She holds true to the belief in going “out-of-the-way” to assist her customers and prides herself of being a “Family-Owned and Operated Business for Families”.  This belief is the “rock-solid” foundation that she has built her successful business upon and continues to permeate in all that she accomplishes.